Emails break when forwarded in Gmail

Résolue
Nouveau membre

When I send a text to my inbox and then forward to stakeholders the formatting of the email breaks and throws out all of the text.

 

I'm wondering whether this happens when recipients also forward their emails. 

 

How can I stop this from happening?

Répondre
0 Vote / Votes
Solution acceptée / Solutions acceptées

Solutions approuvées
Conseiller

Why don't you just send tests directly to the stakeholders rather than forwarding?  Sometimes forwarding can cause sporadic results.

 

Here's an article from Email on Acid on the topic with forwarded messages and the results that could happen. https://www.emailonacid.com/blog/article/email-development/why_forwarding_emails_is_so_bad/

2 RÉPONSES 2
Gestionnaire de communauté

Hey @cmccready 

 

Could you please send me a screenshot with the error? Could you please advise which steps are you following to forward the email to HubSpot? Are you following these steps?

 

Thank you

Sharon

Répondre
0 Vote / Votes
Conseiller

Why don't you just send tests directly to the stakeholders rather than forwarding?  Sometimes forwarding can cause sporadic results.

 

Here's an article from Email on Acid on the topic with forwarded messages and the results that could happen. https://www.emailonacid.com/blog/article/email-development/why_forwarding_emails_is_so_bad/