Email Deliverability

whitneyv
Member

Email took 6 hours to send

SOLVE

Sent an email yesterday to approx 7500 recipients around 11:15am. Some recipients did not receive it until 3:30pm, others not until past 6:00pm. Is there a reason an email would take this long to be delivered? I would love to prevent this in the future.

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Email took 6 hours to send

SOLVE

@whitneyv if the "Sent" time is strangely delayed, then I'd recommend reaching out to HubSpot support to confirm what's going on.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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whitneyv
Member

Email took 6 hours to send

SOLVE

When I go into Recipients and look at the details, it is showing many of the emails "sent" at the time the email was actually sent (and delivered approx 1-2 mins later), but many others don't show as "sent" until 4 hours later (example here). Would this align with the answer provided above re: being on the ISP side?

Screenshot 2024-03-21 at 8.43.13 AM.png

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Email took 6 hours to send

SOLVE

@whitneyv if the "Sent" time is strangely delayed, then I'd recommend reaching out to HubSpot support to confirm what's going on.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Email took 6 hours to send

SOLVE

Hi @whitneyv,

 

Did you by any chance send this based on recipient time zones?

https://knowledge.hubspot.com/marketing-email/schedule-emails-based-on-recipient-time-zones

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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whitneyv
Member

Email took 6 hours to send

SOLVE

No, I wasn't aware of that feature until now actually! This email wasn't even scheduled ahead of time, but simply sent on the spot.

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Email took 6 hours to send

SOLVE

@whitneyv then it seems like this is an issue on the ISP side. HubSpot doesn't have control over how the receiving end handles email and I could imagine that sometimes emails are being held back for a bit: https://knowledge.hubspot.com/marketing-email/understand-email-sending-in-hubspot

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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