Email Deliverability

Kush
Member

Email suspension

SOLVE

My email access is suspended,

 

My 1st campign results as follows:

SUCCESSFUL DELIVERIES 87.24%
BOUNCES 12.76%
UNSUBSCRIBES 1.68%
SPAM REPORTS 0% 

 

It was my first campaign and many email bounced as we had many email data on hard copy, while putting it into soft copy - many human error occured. 

Could you please get account restrictions removed? 

It will be great help.

 

Regards,

Dr Kushagra Bendale

0 Upvotes
1 Accepted solution
DeliveryByJess
Solution
HubSpot Product Team
HubSpot Product Team

Email suspension

SOLVE

Hello @Kush ,

 

We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems detect abnormally high hard bounce rates, unsubscribes, or spam complaints, marketing email sending will be automatically suspended.
 
Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this here
 
Please take a moment to review the articles below for more info. 

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3 Replies 3
DeliveryByJess
Solution
HubSpot Product Team
HubSpot Product Team

Email suspension

SOLVE

Hello @Kush ,

 

We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems detect abnormally high hard bounce rates, unsubscribes, or spam complaints, marketing email sending will be automatically suspended.
 
Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this here
 
Please take a moment to review the articles below for more info. 
Kush
Member

Email suspension

SOLVE

Hi Jess,

this is really redicoulus as nothing pops up before we do email campaign, if these things are really serious for hubspot.

 

Anyways, what are my options?

 

Regards

Dr Kushagra Bendale

0 Upvotes
TradeSolutions
Member

Email suspension

SOLVE

Hello, I am in the same situation as you and I can give you a hand.
I was finding out and the only way is to be in some paid version of Hubspot and clean your contact list, this does not guarantee that they will unblock it, but it is the only opportunity.

0 Upvotes