Replies to emails will be logged automatically on the contact's timeline if you have connected your inbox and the following is true:
The original email was sent through the CRM or sent from your connected inbox's email client with the Log checkbox selected. A connected inbox is required in order to send emails from the CRM.
The original email was not sent to an email address or domain listed in your Never Log list.
The inbox is still connected when the reply is received.
The reply is sent to an inbox connected by the user who originally started the thread.
The sender of the reply is an existing contact in HubSpot.
I hope this helps
Sharon
Did you know that the Community is available in other languages? Join regional conversations by changing your language settings !