Email replies not being tracked

[ajaiseth]

Hi there

When i send one2one emails the replies are not being tracked in the activity tab of the contact. 

My 365 account is integrated with hubspot. How can i rectify this?

Thanks

Ajai

[sharonlicari]

Hey @ajaiseth 

Replies to emails will be logged automatically on the contact's timeline if you have connected your inbox and the following is true:

• The original email was sent through the CRM or sent from your connected inbox's email client with the Log checkbox selected. A connected inbox is required in order to send emails from the CRM.
• The original email was not sent to an email address or domain listed in your Never Log list.
• The inbox is still connected when the reply is received.
• The reply is sent to an inbox connected by the user who originally started the thread.
• The sender of the reply is an existing contact in HubSpot.

I hope this helps

Sharon