Dropping Attachments

[EdH1]

I'm a new HubSpot Sales user. I am experiencing an issue where attachments are stripped out of my Outlook 365 email when linking to HubSpot Sales for tracking and logging activity. It also strips out the company logo graphic in my email signature. The body of the email is delivered, but the attachment doesn't come through, leaving prospects to ask for it again. Any ideas on how I can correct this? Thanks! - Ed

[danmoyle · Accepted solution]

Hey there @EdH1. I haven't personally seen this, but the Troubleshoot the HubSpot Sales Outlook desktop add-in resource may have answers. 

Looking for clarification/details: You're sending from Outlook 365 and adding an attachment like a document, yes? What about using HubSpot Documents so it's trackable when someone opens it, and it's not a risk as an email attachment? 

[MiaSrebrnjak]

Hi @EdH1,

Thank you for reaching out to the Community!

Just to confirm: you've installed the HubSpot Sales add-in and when choose the option in Outlook to log & track the email in HubSpot CRM, the email recipient receives the email without attachments and your company logo? 

This is definitely unexpected behaviour: are you able to send emails without issues if you disable the add-in?

I'd recommend reinstalling the add-in. Before you do that, please confirm that you've chosen the correct add-in based on the setup detailed in the table in this article (for e.g. checking your email client and whether you’re using a MAC or PC). Thank you! 

Please let me know if this helps! 

Cheers
Mia, Community Team