Delete email addresses in the "FROM" field

[TDAdmin]

Hello everyone, 

We have 4 users with email addresses in Hubspot. We also have forms with workflows that will send a notification email to one of two specific email addresses depending on which form was submitted. 

All notification emails go to the same person (Our Front Desk). BUT, when she replies, she needs to reply with the specific email address used to send the notification. Otherwise, the threads aren't tracked in HS.

Now, here's the problem... When replying to the form submission via HS Email, the "FROM" field shows all the email addresses instead of just the two she needs. When it gets busy, she sometimes makes a mistake and uses the wrong FROM field.

How do I remove the spurious one's she doesn't need? I cannot find a setting to do this. Thank you!

[CHawkins · Accepted solution]

I don't believe there is an option for that in HubSpot right now but there is an idea posted about this in the ideas forum: https://community.hubspot.com/t5/HubSpot-Ideas/Remove-specific-emails-from-dropdown-for-From-address...

If you upvote it, that helps the product team find these and prioritize updates. 

I went ahead and upvoted it myself as well because I can see how this would be valuable.

[TDAdmin]

Upvoted! Thanks for your message Casey!