Email Deliverability

mmr
Participant

Delete bounce

SOLVE

Hello, 

I have a list of contacts with bounce and I had to delete it one by one for each contact.

I would be great to have an option in WorKflows to do this, so we can eliminate the bounce of all the contacts at once.

 

Thanks,

MMR

0 Upvotes
2 Accepted solutions
mikedupuy
Solution
Contributor | Diamond Partner
Contributor | Diamond Partner

Delete bounce

SOLVE

Thanks for the mention, @PamCotton !

 

Hey @mmr

You mentioned having to delete all the contacts one by one. Did you click into the contact records to do this? 

Though you can't delete contacts from HubSpot via an automated workflow, you can use Active smart lists to make it easy to detect contacts who have bounced and then delete them in bulk from the list.

 

Here's a way you can identify hard bounced contacts and delete them in bulk:

 

1. Create a list of hard bounced contacts. You can do this automatically from the Marketing > Email page. On the left side menu, click More tools and choose Create a list of hard bounced contacts.

 

Screen Shot 2020-06-18 at 5.41.39 PM.png

 

 

2. You can optionally use the Include the contacts that have globally bounced to detect any contacts in your database that hard bounced when other HubSpot customers tried to email them.

 

3. Navigate to your bounced list. Bulk select contacts in the list and click on the More menu. Select Delete.

 

Screen Shot 2020-06-18 at 5.45.40 PM.png

 

 Hopefully this helps so you don't need to delete contacts one by one.

 

2000px-Ok_sign_font_awesome.pngIf my response helped solve your problem, please mark it as a solution.

Mike Dupuy | 2175 Group

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PamCotton
Solution
Community Manager
Community Manager

Delete bounce

SOLVE

Hello @mmr 

 

This is correct, since hard/soft bounces are done individually, for you to be able to unbounce a contact this action need to be done manually.

More information here 

 

Pam

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0 Upvotes
5 Replies 5
mmr
Participant

Delete bounce

SOLVE

Thank you for all the responses. 

Here is a screenshot of what exactly I had to do one by one contact.

Captura de Pantalla 2020-07-06 a la(s) 9.48.26 a. m..png

 

Thanks,

MMR

0 Upvotes
PamCotton
Solution
Community Manager
Community Manager

Delete bounce

SOLVE

Hello @mmr 

 

This is correct, since hard/soft bounces are done individually, for you to be able to unbounce a contact this action need to be done manually.

More information here 

 

Pam

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Participe de conversas regionais, alterando suas configurações de idioma !


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0 Upvotes
mikedupuy
Solution
Contributor | Diamond Partner
Contributor | Diamond Partner

Delete bounce

SOLVE

Thanks for the mention, @PamCotton !

 

Hey @mmr

You mentioned having to delete all the contacts one by one. Did you click into the contact records to do this? 

Though you can't delete contacts from HubSpot via an automated workflow, you can use Active smart lists to make it easy to detect contacts who have bounced and then delete them in bulk from the list.

 

Here's a way you can identify hard bounced contacts and delete them in bulk:

 

1. Create a list of hard bounced contacts. You can do this automatically from the Marketing > Email page. On the left side menu, click More tools and choose Create a list of hard bounced contacts.

 

Screen Shot 2020-06-18 at 5.41.39 PM.png

 

 

2. You can optionally use the Include the contacts that have globally bounced to detect any contacts in your database that hard bounced when other HubSpot customers tried to email them.

 

3. Navigate to your bounced list. Bulk select contacts in the list and click on the More menu. Select Delete.

 

Screen Shot 2020-06-18 at 5.45.40 PM.png

 

 Hopefully this helps so you don't need to delete contacts one by one.

 

2000px-Ok_sign_font_awesome.pngIf my response helped solve your problem, please mark it as a solution.

Mike Dupuy | 2175 Group

Alex_Elborn
Top Contributor | Platinum Partner
Top Contributor | Platinum Partner

Delete bounce

SOLVE

Totally agree with @mikedupuy  the best way to do it would be an active list and then to can delete the contacts in bulk manually.

 

Thanks for the mention @PamCotton !


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PamCotton
Community Manager
Community Manager

Delete bounce

SOLVE

Hello @mmr 

 

At the moment there is not a way to bulk delete automatically contacts.

 

What could be possible to do is to add them to a list and bulk deleting that list manually, or create a task in a workflow to remind your team to bulk delete your contacts weekly/monthly.

 

I will be tagging some of our top contributors so they can share their thoughts on this subject too. 

 

 @mikedupuy@daviddoughty , @Alex_Elborn , do you have anything else to add into this post to @mmr question? Any other ideas?

 

Thank you,

 

Pam

                            

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