Contacts bounce which used to receive emails

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New Contributor

Hi,

 

I have a question regarding our bouncing contacts. We have a list of 400+ bouncing contacts. A lot of contacts used to receive emails of us, but suddenly, they bounced on a sending email. I dont understand why they are bouncing now but used to receive emails from us. I've checked if the sending email (which maybe caused the bounce of all these contacts) was always the same email, but it isn't. I've checked around 10 contacts and they all bounced on a different email. 

 

Is there anything that is causing these hard bounces?

 

Thanks in advance!

 

Greetings,

Davy

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Accepted Solutions
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HubSpot Product Team

Hi @Davyvanlooij 

To understand why a contact has bounced, you'll want to review the bounce details.  Bounce details can be viewed in HubSpot by navagtaing to the post send screen and choosing recipients > bounced.  Bounce reasons will be revealed in this view next to contacts who have bounced from a send, and more details can be viewed by clicking into a bounced contact from this view.  Reviewing the reasons why a contact has bounced will help you to address the root cause of the bounces.   Here are some reccomendations for different bounce types. 




2 Replies 2
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Top Contributor | Platinum Partner

Hi Davy

 

IS there any consistency around when the emails started bouncing?

Any changes to your DNS?

I know the DKIM settings sometimes need to be reauthenticated so if your email sending domain is not connected anymore you may get more bounces.

Also are these all hard bounces or are some soft bounces?

 

Best,

Nicole

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Kind regards,
Nicole Sengers
Principal Inbound Marketing Strategist

Nicole@spitfireinbound.com
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HubSpot Product Team

Hi @Davyvanlooij 

To understand why a contact has bounced, you'll want to review the bounce details.  Bounce details can be viewed in HubSpot by navagtaing to the post send screen and choosing recipients > bounced.  Bounce reasons will be revealed in this view next to contacts who have bounced from a send, and more details can be viewed by clicking into a bounced contact from this view.  Reviewing the reasons why a contact has bounced will help you to address the root cause of the bounces.   Here are some reccomendations for different bounce types.