Contact has bounced globally but opens and replies on email sent via OutlookSOLVE
Mar 4, 2020 10:00 AM
Anybody else experience this? How do I unbounce or change the setting of a contact that HubSpot deems "Contact has bounced globally", yet the contact has opened the email and replied from it. FYI - the email was sent via Outlook with the HubSpot bcc to sync.
Solved! Go to Solution.
Mar 4, 2020 3:51 PM
Hello @vanessaELabs ,
Contacts marked as global bounces can only be unbounced by connecting with HubSpot Support. If you have a paid HubSpot subscription, you can connect with Support by clicking the purple "help" button in the lower right hand corner of your account.