Chrome and Edge Email Client - What they are and why Chrome fluctuates

[DarrenTheThird]

Historically, we usually see less than 5% or less opens on the Chrome 'email client'.

However, recently, we've also seen the introduction of Microsoft Edge (around 15%) in our reporting.

And we also see occassonal spikes on Chrome - where the OR jumps to over 50%

What exactly does Chrome and Edge cover - Gmail and Outlook are already pulled out separately in the reporting.

And why does it occassionally have massive jumps / spikes in opens on Chrome - even though the sending list hasn't changed with emails before / after which have less than 5%?

[AOC-CS]

I'd love to know the answer to this too.  Did you get any insight?

[DarrenTheThird]

Never did get a good / clear answer unfortunately

[AOC-CS]

That's a real pity, thanks for letting me know.

[danmoyle]

Great question @DarrenTheThird and good call making it its own thread. Hopefully a product manager sees it and can shed some light on how HubSpot code distinguishes the differences.