Email Deliverability

ViktorFranzen
Contributor

Bounce because of domain_reputation hs-sites-eu1.com

I'm recently experiencing numerous soft bounces upon sending automated messages with the following explanation:

 

Rejected by recipient's email security filter

DOMAIN_REPUTATION 550 A URL in this email (hs-sites-eu1 . com) is listed on https://spamrl.com/. Please resolve and retry
 
This is troubling since I can't think of a measure from my side to prevent this from happening: these URL's are inserted by Hubspot.

Any suggestions?
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1 Reply 1
kvlschaefer
Community Manager
Community Manager

Bounce because of domain_reputation hs-sites-eu1.com

Hi @ViktorFranzen,

 

Thank you for reaching out!

 

I wanted to refer you to this online resource regarding this soft bounce message. 

Soft bounces indicate a temporary problem with the recipient's server, or another temporary technical problem. Contacts who soft bounce are eligible to receive future emails from you.

 

I would recommend taking a look through the referenced document and checking your domain on MXToolbox.

 

After you have gathered the information on MXToolbox, I would suggest connecting with HubSpot Technical Support, as Support is included in your subscription. They will be able to provide real-time assistance and have access to internal tools to assist with this matter.

 

When you contact them, I would recommend including the bounce message, a link to the affected email and the MXToolbox results.

 

Best,

Kristen


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