Bounce Back Notification Emails

[KAnderson]

Hi

Can anyone tell me how I change who receives notifications of bouncebacks emails?

Thanks

[amberfernald]

Hello! 

Just updating for posterity! Automated messages, like OOO replies and bounces, will typically go to the "from" address and not the "reply-to" address.  This is an industry standard and isn't something that can be controlled in HubSpot. 

Thank you! 

[DianaGomez]

Hi @amberfernald.

Thanks for sharing 🙂

Diana

[PamCotton]

Hello @KAnderson 

Could you please share with us what the notification email says? A screenshot would be helpful if it's possible.

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Kindly,

Pam

[KAnderson]

Hi Pam

They are the automatic emails that you receive when you send out an email campaign.  Can I get these sent to a different person in the business?

Many thanks

Kate

[DeliveryByJess · Accepted solution]

Hello @KAnderson ,

You can find instructions on setting up a custom reply to address here:

https://knowledge.hubspot.com/email/add-a-custom-reply-to-address-to-your-marketing-email

Please note this feature is available only on Marketing Hub Professional and Enterprise subscritions.