Email Deliverability

SBezus
Member

Automated Spam Report as Unsubscribe Source

SOLVE

Hi, 

 

I've been looking at some spam reports after sending a marketing email. When I go to the specific contacts and look at their subscription status history, I can see Automated Spam Report as the opt-out status source for all of them. What exactly does this mean? Did they manually flag the email as spam or was it marked as spam automatically from their email client?

 

I tried searching for a definition/explanation but could not find any.

 

Thanks for your help!

 

Best

Snezhana

0 Upvotes
1 Accepted solution
Ben_M
Solution
Key Advisor

Automated Spam Report as Unsubscribe Source

SOLVE

If it's automated it was likely their server is automatically flagging them at present because you were manually flagged in the past. Are you able to look back on earlier records to that domain/recipient?

View solution in original post

1 Reply 1
Ben_M
Solution
Key Advisor

Automated Spam Report as Unsubscribe Source

SOLVE

If it's automated it was likely their server is automatically flagging them at present because you were manually flagged in the past. Are you able to look back on earlier records to that domain/recipient?