Accidentally quarantined thousands of contacts
I have just recently migrated from salesforce.com.
in SFDC I had a large number of contacts, many of which were current and many older and stagnant which were marked as having bounced emails. The emails bounced over time with a normal attrition rate.
However, when I imported these contacts into HubSpot, the contacts with bounced emails imported into HS but with no indicator in HS that these were bounced contacts.
I have since ran my first marketing emails against a list created from these contacts, which unfortunately included all the contacts that had stagnated as Hubspot did not know they were stagnated.
This has unfortunately resulted, due to a very high-bounce rate on the mail, in all the contacts being Quarantined. Even the good contacts have been quarantined as they were a member of a list that had a high bounce rate.
I have since:
1. Cleaned up my CSV file to remove all known bounced addresses.
2. Deleted all the contacts in hubspot
3. Reimported them into Hubspot.
However, all of the previosly quarantined contacts in Hubspot reamain quarantined.
So a surmise that Hubspot keeps a list of email addresses internally against my hubspot account that are quarantined, so any new contact created with that email address is also quarantined.
I realise that if I send a 1:1 email to a quarantined contact and they respond, they will be unquarantined. but this is not viable as there are thousands of quarantined contacts.
Is there any way this can be rectified?
If I delete my Hubspot account and create a new one, will this resolve ?
thanks for any input.