The State of Customer Service in 2019: New Report
Jul 11, 2019 10:45 AM
42% of companies don’t actively collect feedback from their customers. Yikes!
No wonder only 12% of consumers believe companies when they say they’re customer-first.
HubSpot surveyed 1000+ customer service professionals to better understand the state of service in 2019. Dig into the data and get the full report here.