What role does the customer experience play in your operations strategy?
Dec 1, 2020 11:22 AM
As we get ready for this week's live discussions on tech stacks and building ops teams, we're thinking a lot about the customer experience, because we'll be talking a lot about the customer experience!
(Specifically, check out Friday's session for more on customer experience)
In your operations strategy, role or in your operations department, how often do you think about the customer experience and how your work is connected? Do you feel like your work impacts how potential buyers interact with your brand? Who is your 'customer', anyway?