What does a 'good' customer experience look like?
Dec 18, 2020 10:45 AM
I recently signed up for Chewy.com because my pup needs some new medication. Ordering the medication online was so easy because they call your vet to verify the prescription. I didn't have to do anything except buy it! Usually there is some phone calls and a fax/email back and forth that I usually have to facilitate in order to buy medication from anywhere other than my vet. It was awesome!
(By the way, I've been informed that I am totally late to the game with Chewy. I'm here now though!)
It got me thinking: we as Ops professionals also care about the customer experience; i'ts our job to create the frictionless internal operating system for the best external customer experience. What are some great customer experiences that you've encountered recently, and what made them so great? Any lessons we can apply to our own work?