Hubspot will not upload contacts?

[SarahSutton]

Hi.  I’m not sure if this is the right place to drop this support question, but am hoping someone can help me.  I have just started a new HS account for a client, and still on freemium while I set up (then will upgrade).  I am loading a csv of 900 contacts into the import, and everytime I try it says I have exceeded 1000 contact limit?  I have checked and the other rows below 900 are all definitely empty.  Any help appreciated - I know this is not quite a development question!

[kennedyp]

Hi @SarahSutton! Welcome to the Community-- happy to have you here 😊

You can collect up to one thousand non-marketing contacts using HubSpot’s free marketing tools and HubSpot CRM at no cost. Do you have any existing contacts in your CRM? You may need to make sure there are less than 100 existing contacts. 

If you don't have any contacts, maybe try copying the data into a fresh spreadsheet and importing that. Sometimes there is invisible formatting that can cause errors on import. 

Let me know if I did not understand your questions or if you need additional clarification!

Best, 
Kennedy

[SarahSutton]

I don't have any contacts, and I am trying to upload less than 1000.  But I still get the error message.  I cannot understand why!

[kennedyp]

Hey @SarahSutton! Could you navigate to the CRM tab on the left > then to Contacts > and look at the total # of contacts in your CRM? This should show you the current contacts total so you can see how many you have left to import out of 1,000. 

You can also delete contacts from your CRM if you would like to upload 1000 new contacts. 

Best, 
Kennedy