Remove Salesforce from account

CBurciaga
Participant

Hello, 

 

I have a free account after moving away from using Hubspot. I need to remove salesforce from my account because although it is no longer integrated it is causing some sync errors in our salesforce. When I attempt to remove it, I receive this error message. How do I get salesforce removed completely so it does not cause any errors in salesforce. 

 

Screen Shot 2025-02-26 at 4.59.11 PM.png

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

@CBurciaga in that case, if the below steps aren't working, that would be a bug and I'd recommend reaching out to HubSpot in-app directly, via chat or email.

 

https://knowledge.hubspot.com/salesforce/how-do-i-uninstall-the-hubspot-salesforce-integration

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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3 Replies 3
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Hi @CBurciaga,

 

Are you a super admin? https://knowledge.hubspot.com/user-management/hubspot-user-permissions-guide#super-admin

 

If not, can you reach out to a super admin in your portal to remove the integration?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
CBurciaga
Participant

Yes, I am currently a Super Admin, but I am still not able to remove salesforce. 

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

@CBurciaga in that case, if the below steps aren't working, that would be a bug and I'd recommend reaching out to HubSpot in-app directly, via chat or email.

 

https://knowledge.hubspot.com/salesforce/how-do-i-uninstall-the-hubspot-salesforce-integration

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.