Format phone number to add country code

[JoeFromPinch]

Is there a way to add a format workflow to automatically convert a phone number to add a country code? I use Hubspot to call a lot but our third party systems only collect the phone number without country code, which Hubspot requires to validate it and ring it.

[karstenkoehler · Accepted solution]

Hi @JoeFromPinch,

Then it depends on how your phone numbers are formatted exactly. In Germany, for example, numbers without country code start with a 0. That 0 is removed when the country code is dialed.

E.g. 030 1234567 would turn into +49 30 1234567

I could achieve that with the workflow below:

Best regards!

[ELabuschagne]

Hi there, we receive numbers from an internaional contact base, is there a way to format the numbers and assign the country code to them? For example if the contact is US based, it adds a +1, and when the contact is UK based it ads the +47, but then also determine from which country they are in order to amend accordingly?

*The HubSpot phone number contact property does not currently allow us to include the country code verifier in the form submission.

[AClark80]

I would like the solution for just adding the +1 to the contact phone number.

[madisonpfeifle]

I'd also like to see a US +1 example or resource for this as well. Any tips, @karstenkoehler? Thank you!

[SWilliams07]

Why is format data only available in ops hub? Us marketers would find it extreemly useful for this very purpose

[karstenkoehler]

Hi @JoeFromPinch,

Which HubSpot subscription are you on? In Operations Hub Professional, you can use the Format data workflow action to change the formatting of your phone number and add a country code at the beginning.

Without Operations Hub Professional, you'd have to look into third-party tools such as Insycle. (If upgrading to Operations Hub Professional is an option, let me know and I can share more use cases that can be easily implemented in this hub and improve data quality.)

Best regards!

[JoeFromPinch]

I do have Ops Hub professional. I tried to use the Format data workflow but I couldn't figure out exactly what to do with it. 

[karstenkoehler]

Hi @JoeFromPinch,

That depends on where the information about the country code lives. Do you have that in a separate property? What would determine which country code is added at the beginning of a phone number?

Best regards

[JoeFromPinch]

All our numbers are in the same country. So I need to just insert the same number every time.

[karstenkoehler · Accepted solution]

Hi @JoeFromPinch,

Then it depends on how your phone numbers are formatted exactly. In Germany, for example, numbers without country code start with a 0. That 0 is removed when the country code is dialed.

E.g. 030 1234567 would turn into +49 30 1234567

I could achieve that with the workflow below:

Best regards!

[teloss79]

how do you prevent other 0's being formatted within the number ?

[jruocco]

Hi There! I believe the "number of instances" makes sure that this logic only applies to the first "0" in the phone number. I hope this helps!

[BérangèreL]

Hi @teloss79,

Thank you for reaching out to the Community!

Here are some resources that might be of interest as well:

- Format your data with workflows
- Custom Formula Functions

@karstenkoehler thank you for your help!

Could you please explain how the workflow you suggested would work with additional "0" within the phone number to help @teloss79, please?

Thanks a lot!

Have a great day!

Best,
Bérangère

[MHolzer]

Wouldn't this workflow also replace 0 inside of the Phone numbers?
So if you have a phone number which goes like this:
01573099230

Would the workflow not replace all 0s with +49? 
Which would get you the result of:
+491573+499923+49

[JoeFromPinch]

Super helpful! Thank you.

[karstenkoehler]

Hi @JoeFromPinch,

Happy to help. Make sure to test this first by copying the formatted phone number into another custom property. Search and replace actions can be hard to clean up if you're doing something wrong (e.g. searching all space characters in a word document and replacing them with nothing).

When everything looks good in the test property, you can unleash your workflow on the actual thing.

Best regards

[hkoops]

What if you didn't need to replace numbers in the phone number but add a country code (currently phone numbers have no country code - US's country code is +1)? Can you give an example of how you would set that up?
The SMS feature won't work unless the number is specifically formatted with country code, parentheses, and hyphens. Ie +1 (555) 555-5555
I'm not sure how to make that specific format work in the workflows. I have Op Hub Pro.

[SOConsulting]

I need to find a way to solve this issue as well.

@karstenkoehler do you have a solution for this? I'm using the concat("+1",[enrolled_object.phone]) solution noted in this thread but I need the format to be +1 (555) 555-5555 (FYI, all numbers would be from the US)

[AClark80]

I would too.  Did you find a solution?

[eparma]

I'd like to see a United States +1 example/resource too. Thank you!

[Hubjoy · Accepted solution]

Attaching an example of a US Phone number change here: @AClark80 , @hkoops 

1. Use the custom mode to create your own formula

2. Use 'concat' to append the phone number with the country code

3. Copy the appended value to the contact phone number