Cannot find my profile

[RSalisbury]

Hello, 

I recently logged into my HubSpot for the first time in probably over 6 months. I have my hub ID but it is not showing up in my account and unsure how to locate it now. I had lots of information on there and really hoping it is not lost. 
Any help would be great! Thank you in advance 🙂

[karstenkoehler · Accepted solution]

Hi @RSalisbury,

Free HubSpot accounts are deactivated after 120 days of inactivity. You can request the recovery of your portal by submitting the form at the end of this page: https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account

Best regards!