"An email sent to this address has bounced in the past" message after contact repliedSOLVE
Dec 12, 2016 10:41 AM
A couple of days ago we sent an email to a contact via Gmail, (from Chrome using the scheduling feature). Our contact replied today and we could see the actual reply on the Hubspot contact page, in the timeline.
Today we tried to write back to our contact directly from the email tab inside Hubspot CRM. However, the following message came up:
"An email sent to this address has bounced in the past. Please choose a different address or send using your personal email account."
We know that our contact's email address is valid since he has already replied back to us.
Why does this message come up and how can we un-bounce this address?
Thank you in advance,
Solved! Go to Solution.
Dec 13, 2016 9:03 AM
Indeed, the email address that you provided had in fact been bounced by our system (bounce reason: UNKNOWN_USER - this email account no longer exists). I unbounced the email, so you should be all set to send them emails from the CRM once again.
All the best,
Mar 29, 2017 3:27 AM
Certainly, please send me a PM with the email address and I will take a look 🙂
Thanks May. It seems that my contact has just left the organization associated with his email, hence the bounce message, so no need to act on it!