Just tested this in my own portal with a few calls: The measurement of the duration started with the answer (person picking up or voicemail). Reports on call duration will thus also "ignore" the dialing phase.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Just tested this in my own portal with a few calls: The measurement of the duration started with the answer (person picking up or voicemail). Reports on call duration will thus also "ignore" the dialing phase.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer