Dashboards & Reporting

JDavies7
Member

average call duration

SOLVE

Does HubSpot measure call duration from the start of dialing or from answer?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

average call duration

SOLVE

Hi @JDavies7,

 

Just tested this in my own portal with a few calls: The measurement of the duration started with the answer (person picking up or voicemail). Reports on call duration will thus also "ignore" the dialing phase.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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View solution in original post

1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

average call duration

SOLVE

Hi @JDavies7,

 

Just tested this in my own portal with a few calls: The measurement of the duration started with the answer (person picking up or voicemail). Reports on call duration will thus also "ignore" the dialing phase.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.