You don't have permission to see this report

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New Contributor

Hi,

I am the super admin and sole user of my free version of Hubspot. I have created a dashboard on website visit, landing total page view, landing by most total view (all reports extracted from the marketing dahsboard)

I have a message saying :

You don't have permission to see this report

contact your account admin to get access

 

Not clear why. Those reports seem to be free reports (or were labelled as such)

 

Annotation 2020-05-29 090017.png

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Community Manager

Hello @tduroyon 

 

Thank you for identifying this behavior in your reports, I will reach out to my team to check more information about it.

 

Were you able to ever see any data on that Dashboard before? If not I believe the message should say there's no data to show up if you don't have marketing email sent's, posted landing page, and other marketing features that are reporting on that Dashboard.

 

Kindly,

 

Pam


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New Contributor

I'm having this exact same problem. To answer your question, no I was never able to see data in the dashboard before. Immediately I set it up it said I did not have access to it.

 

When I goto individual contacts I can see the pages they visited, especially those who booked an appointment as it redirects to my freebies page after

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New Contributor

I am having the same problem. I tried to set up the "Marketing" dashboard and I get that message for 5 out of 9 of the reports (the first 5). Not clear if it has to do with my particular account or what?

 

If it makes a difference, when I very first set it up, I didn't get those messages. Immediately after setting up the dashboard I went to install the Google email extension, then went back into my hubspot account and that message popped up.

 

Thanks

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New Contributor

I'm having this exact same problem. Like the others, I was never able to see data in the dashboard before. I got the message immediately after I set up the report.

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Community Manager

Hello @RightprepRS @tduroyon @ForHerEmpire,

 

Could you please try the following steps on my gif below? First, you will need to remove the Marketing Dashboard and after add a new Dashboard into your Account.

 

MKT dashboardMKT dashboard

 

After following these steps are you able to see the reports?

 

Thank you,

 

Pam


Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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New Contributor

@PamCotton - thank you for your reply. 

 

I followed your steps and can now see most of the reports. I still get the "You don't have permission to see this report" error for the Top web pages by contact conversion report though (all the others seem fine).

 

I have the same problem with the reports for Social interactions by Network and Social Post Clicks by Network on the Marketing Channel Performance dashboard

 

So a definite improvement then!

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Community Manager

@RightprepRS  Thank you!

 

I'm looking more into this with my team and will update here once I have more information about this.

 

Kindly,

Pam


Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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Community Manager

Hello @RightprepRS,

 

Just wanted to confirm if you are still experiencing this in your end? If so is the same errors on the same dashboards?

Thank you!

Pam


Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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New Contributor

I'm hacing exactly the same issue. I hope somone can shed light on this. I'm Super ADmin, so how could I not have permissions?

 

pancharatna2_0-1599711024133.png

 

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Community Manager

Hello @pancharatna2 

 

Could you please try two steps on your end?

  1. Clear your browser cache(check if after cleaning the browser you are able to see the report, if not)
  2. Clone the same report.

Are you having this message only on this specific report or other ones?

Thank you,

Pam


Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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New Member

Hi @PamCotton 

 

I had the same issue and after tried these steps nothing changed. 

Liz_yin_0-1600135703861.png

 

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New Member

Its also strange that only the marketing dashboard doesn't work, the lead generation dashboard works fine. Not sure if it has something to do with website integration.

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Community Manager

Hello @Liz_yin 

 

Thank you for letting us know, we are currently investigating and will let you know once we have more information.

Kindly,

Pam


Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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New Member

Hello Pam,

 

I'm having the same problem and I have followed the steps adviced including clear cache data on my browser.

 

Looking forward to a final solution.

 

Thanks

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Community Manager

Hello @tduroyon @bumar @Liz_yin @pancharatna2 @AlesiaPM, just wanted to provide an update on this case, currently the error message " you don't have permissions" are incorrect, these reports are only accessible by upgrading your current plan.

Our team is working on making the marketing dashboard more accessible to free accounts and make the error message more helpful, but those reports will not be restored for free accounts at the moment.

 

I hope this information helps.

 

Pam


Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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New Contributor
Thanks @Pam
Does that mean we have a free pass for a while to see what it looks like ?
😂
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