Wrong data showing for open status mails

[RBellubbi]

I was going through my all teammates mails which are in open status, it showing totally wrong data, for ex: one of my teammate has only hardly 10 mails in open status, but in your search engine if i select for open status and apply filter it is showing around 5000 mails in open status, Please Reply back with solution ASAP, Thanks

[karstenkoehler]

Hi @RBellubbi,

This seems to be a bug then. Unfortunately, in the free version you can't contact technical support. I'd recommend checking if this problem persist and we can tag the community managers once they're back from their Global Rest Week.

Best regards!

[RBellubbi]

Thanks for your kind response, will try to fix with my side if possible, or
will wait for community manager to come back from their respective global
week,

Thanks and regards
Rahul Bellubbi

[karstenkoehler]

Hi @RBellubbi,

It seems like you're trying to add these screenshots by replying form your email inbox. You might have to add these right in the community. Your recent two answers did not contain any images.

Best regards

[RBellubbi]

Hello,

Attaching both screenshots for your reference,
please check and revert back ASAP,

Thanks & Regards
Rahul Bellubbi

[karstenkoehler]

Hi @RBellubbi,

Were the screenshots taken by Sanjay? I'm asking because for you, Rahul, "Assigned to me" will show a different count than for Sanjay. It's a relative view.

Best regards!

[RBellubbi]

Both Screenshot were taken by Sanjay,

[RBellubbi]

I'm not able to open community link, from hubspot there might be some
glitch,

Community link is showing as the page is not working,


anyway, can i have your mail id, so that i can send directly to mail id,

Thanks and Regards
Rahul Bellubbi

[karstenkoehler]

Hi @RBellubbi,

There is a chance that you're experiencing a bug. Still, could you share a screenshot of the view that you're comparing this search to? This is to rule out that different filters are applied, unconsciously.

Best regards!

[RBellubbi]

Hello,

Attaching both screenshots for your reference,
please check and revert back ASAP,

Thanks & Regards
Rahul Bellubbi

[karstenkoehler]

Hi @RBellubbi,

It seems like you forgot the screenshots?

Best regards

[RBellubbi]

I attached with earlier mail,

anyway attaching screenshots in this mail as well,

Thanks and Regards
Rahul Bellubbi