Why a deal doesn't appear in the Dashboard

SOLVE
Highlighted
New Contributor

Hello

 

I have a deal, in a certain stage, but this one doesn't appear in the dashboard forecast

I checked the date, and tried on the filter (this year, this quarter ?...) but it never appears

 

is there some kind of stages like less than 20 % chance success, which makes it is not in the forecast ?

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Community Manager

Hi Fabien, this article outlines why a Deal might not be showing up in the Deal Forecast: https://knowledge.hubspot.com/articles/kcs_article/deals/why-are-all-my-deals-not-appearing-in-the-d...

 

As it says, there are a few reasons for which this might happen: 

  1. An amount must be set for the deal.
  2. The deal's close date must be within your selected time frame.
  3. The weighted total of the deal stage must represent more than 3% of either the total forecasted value or your quota (whichever is higher).  

There is also a note: the quota bar will only appear on the Deal Forecast if the total forecasted value of your deals is greater than 20% of the quota. 

 

Let me know if this does not answer your question. For more questions around Deals/the CRM functionality, I would also encourage you to search our Knowledgebase, https://knowledge.hubspot.com!

 

May

14 Replies 14
Community Manager

Hi Fabien, this article outlines why a Deal might not be showing up in the Deal Forecast: https://knowledge.hubspot.com/articles/kcs_article/deals/why-are-all-my-deals-not-appearing-in-the-d...

 

As it says, there are a few reasons for which this might happen: 

  1. An amount must be set for the deal.
  2. The deal's close date must be within your selected time frame.
  3. The weighted total of the deal stage must represent more than 3% of either the total forecasted value or your quota (whichever is higher).  

There is also a note: the quota bar will only appear on the Deal Forecast if the total forecasted value of your deals is greater than 20% of the quota. 

 

Let me know if this does not answer your question. For more questions around Deals/the CRM functionality, I would also encourage you to search our Knowledgebase, https://knowledge.hubspot.com!

 

May

Esteemed Contributor

I have same problem, but my weighted total of this deal stage is more than 3% of total forecasted deals as shown on the dashboard, but not apearing. In addition, I have 0 set for quota.

Reply
0 Upvotes
Community Manager

Hi @lisat2m, what is the name of the deal in question that is not appearing?

Reply
0 Upvotes
Esteemed Contributor

Ross Group

Reply
0 Upvotes
Esteemed Contributor

Ross Group is the deal under the Cloud Services pipeline - I can't figure it out...also, appears I can't set different quota for each pipeline; true? The probability value of the deal is rolling up to the total forecasted deal value and the probability value is more than 3% of that total.

Reply
0 Upvotes
Esteemed Contributor

Hi May, any info on this? It doesn't show up under all data nor does it show up next month or this quarter...only on it's own pipeline forecast, but not with all deals

Reply
0 Upvotes
Community Manager

@lisat2m I am still looking into this. I will write back when I have more information.

Reply
0 Upvotes
Community Manager

@lisat2m I've consulted with my team and it does seem as though this deal meets all of the conditions to appear in the forecasting widget, so we're not quite sure what is going on here. I am going to reach out to our Product team to get more insight into this situation; I will reach back out as soon as I hear from them.

Reply
0 Upvotes
Esteemed Contributor

Thanks May; I really appreciate your help and support. We have just started uploading deals and noticed this issue and I don't want to continue uploading more deals when we already have a problem. 

Reply
0 Upvotes
Community Manager

Totally understood; I hope to have an answer for you soon!

Reply
0 Upvotes
Community Manager

Hi @lisat2m, thank you for your patience. I now have a resolution for you regarding this issue.

 

As it turns out, though our documentation specified that the weighted total of the deal stage needed to be above 3% in order for it to appear in the Forecasting widget, this measure actually applied to the old version of the Sales dashboard.

 

Last month, we completely overhauled the CRM's design, and in this effort, the CRM dashboard was actually altered as well - it was replaced with widgets that are a part of HubSpot's Reporting Add-On. In the "old" CRM dashboard, the measure for the Deal Stage weighted total was 3%. However, in the "new" Forecasting widget, the weighted total of a deal must be greater than 5% of the total (unweighted) forecast amount (if there is no quota set/it is inferior to that amount). 

 

Our documentation had not been updated to reflect this change, but it has now been changed. Because the weighted total of your deal stage in this case represents less than 5% of the total forecasted value, it is therefore expected that it would not appear.

 

Let me know if you have any questionson the above, and I apologize for the confusion!

 

May

Esteemed Contributor

Thanks May - yes Brett responded as well. I appreciate all of your time and effort on this; makes sense now!

Reply
0 Upvotes
New Contributor

Is there a way to change this setting so that deals will show up regardless of the % of forecast? I don't want to lose track of deals. 

 

Thanks!

Regular Contributor

Agreed. This should not be set up this way. All deal amounts should show when you are trying to build a list of all closed amounts. 

Reply
0 Upvotes