Website Activity - Not Tracking

TrevorP
Member

I am not seeing any Website Activity for any contacts.

 

We have correctly installed the tracking script on our website and have confirmed that contacts have visited our site, but for every contact there is does not appear to any tracking a data.

 

In every contact profile, this is all we see:

Capture.JPG

Is there something we're doing wrong? 

33 Replies 33
Walton2485
Participant

Thankyou Erika - this is hugely helpful and indeed saves me a lot of time! 

0 Upvotes
TrevorP
Member

Hey Jenny, I was able to confirm that Contact Website Activity is in fact a FREE feature:

Capture.JPG

 

That is the feature we are having an issue with. NOT  Website Analytics report. 

 

The issue is that despite being properly set up, the Contact Website Activity feature is not working for us.

 

We have a large number of contacts that we were able to confirm had visited, and were active on your site, yet that activity is not being reported

0 Upvotes
TrevorP
Member

Hey @jennysowyrda and @MatthewShepherd, are either of you still available to help?

 

Someone marked this thread SOLVED, this has not yet been solved. 

0 Upvotes
MatthewShepherd
HubSpot Employee

@TrevorP as far as I can see yes you should be seeing contact activity of the free CRM.

Here are a few other questions/suggestions:

 

  • Have your contacts filled out a form on your website or are they all contacts that you have imported, that maybe haven't filled out a form on the site yet.

  • According to this page, website activity tracking the free CRM is "Limited to first 7 days of website activity after new contact is converted from a form. Upgrading to one of our paid Marketing Hub editions will unlock historical contact activity again." Are you seeing any activity within the first 7 days of a form being submitted?

@sharonlicari can you assist in removing the solved flag on this thread and offer any further advice?


Matthew Shepherd

Senior Inbound Consultant

Professional Services | HubSpot

He/Him

linkedin.com/in/matthewshepherd/
https://www.hubspot.com/services/professional
TrevorP
Member

Hey Matthew, just so I understand correctly.

 

The "activity" that is logged is limited to forms that are filled? Is that correct?

The activity does include page visits

 

Ether way, yes I can contacts that have filled out forms on the site. But that "activity" is not worth tracking in Hubspot. It's already tracked by the simple fact that filled out a form.

 

So ultimately my question is, can I or can I not track page visits for individual contacts?

0 Upvotes
TrevorP
Member

Hey @Jen2 , @MatthewShepherd , @sharonlicari 

 

Are any of you still interested in helping me find a solution to this problem?

 

If not, can you please refer me to someone else who may actually be able to help?

 

Again, I am NOT asking about the Website Analytics Report (I understand that is a paid feature) I am asking about specific Contact Website Activity which is listed as a free feature 

 

Here is a specific example of the problem I am having:

Capture.JPG

This contact filled out a form on our website so I can confirm that they 100% visited our site and that there should be activity. However, if you look in the left column there is still no activity displayed.

 

This is just one of dozen of specific cases where I know that someone visited a page, where the tracking code was correctly installed, and there was no activity tracked.

 

Can someone please help find a solution?

0 Upvotes
jennysowyrda
Community Manager

Hi @TrevorP,

 

I am not seeing any form submissions associated with the contact's timeline record. As previously mentioned, the contact converting on a form that is integrated with HubSpot is required in order for the cookie to register in HubSpot's end. This is what will enable the contact to be tracked.

 

Additionally, if a contact disables cookies within their browser, this will prevent certain information from populating in HubSpot.

 

For more information on this, I wanted to share this resource.

 

Thank you,
Jenny

0 Upvotes
TrevorP
Member

Ok, so just to confirm the only way to track page views by a contact is if they fill out a hubspot integrated form on our site?

 

There is no possible way to view their browsing activity before they have done that? Even if they were an existing contact? 

 

0 Upvotes
jennysowyrda
Community Manager

Hi @TrevorP,

 

HubSpot needs a cookie associated with the contact's browser in order to be able to identify which website activity is associated with their computer, and thus, them. In order to make this connection, an action needs to be taken from the user's end that associates with HubSpot. This includes form submissions, clicking links in marketing emails, and sharing email addresses through chats on your website. 

 

Thank you,
Jenny

0 Upvotes
TrevorP
Member

Hey @sharonlicari @MatthewShepherd @jennysowyrda , 

 

Anyone still around?

0 Upvotes
sharonlicari
Community Manager

Hey @MatthewShepherd 

 

Thank you for putting this to my radar 🙂 I removed the Solution accepted 

 

Hey @TrevorP 

 

As Matthew mentioned, this functionality is Limited to the first 7 days. Could you please provide extra information where we can see any activity within the first 7 days of a form being submitted?

 

Thank you

Sharon


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TrevorP
Member

Yes, I can confirm that contacts have filled out forms on our website. 

 

But the only thing I can send is going to be a spreadsheet of contact info. I doubt that will help.

 

 

0 Upvotes
TrevorP
Member

Hey Jenny, thank you for the info.

 

However, the Web Analytics Dashboard is not the issue I was concerned about.

 

The issue is with individual prospect website activity :

Capture.JPG

 

Which I was told was a free feature. Is that not correct? 

0 Upvotes