Dashboards & Reporting

mluckx
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User's email tracked as other user

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Hi Community,

 

I our report dashboard with the graph about "activity leaderboard" something is off.

 

One user's emails (thus activity) is tracked under someone else username.

Did anyone experience this issue and how can I troubleshoot and resolve this?

 

Thanks for the suggestions,

Michaël

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1 Soluciones aceptada
gelflex-cc
Solución
Experto reconocido

User's email tracked as other user

resolver

@mluckx Please look at each person and the email they have connected.  What browsers are being used? What is your subscription level? Does anyone else have a different subscription level?  Can you post screenshots?

 

Thank you.

Ver la solución en mensaje original publicado

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1 Respuesta 1
gelflex-cc
Solución
Experto reconocido

User's email tracked as other user

resolver

@mluckx Please look at each person and the email they have connected.  What browsers are being used? What is your subscription level? Does anyone else have a different subscription level?  Can you post screenshots?

 

Thank you.

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