Dashboards & Reporting


Test account reset but not fully

Hi everyone! I was referred here by a live support agent.


Our trial test account expired today or sometime this week, and today when I went to renew it, all the previous data had been erased. It essentially looks like it's been factory reset.


Oddly enough we had a few transactional emails we’d set up and when we send those through the API it still works, but I just can’t see them on the emails dashboard. So I can still send them but cannot edit them...


Any ideas on why this might be the case?

1 Reply 1
Community Manager
Community Manager

Test account reset but not fully

Hello @AmplifyHSupport , have you by any chance created a workflow while with the paid trial? If you also created an API you can removed on that end.  The more information, screenshots, and details you can provide, the better I can advise on the next steps.


Thank you,


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