Reports Dashboard not reflecting emails

[DSchwartz9]

Our sales reporting dashboard is not reflecting all the emails sent and contacts worked. Currently, it shows 4 contacts worked on Jan. 17, on our end but more than 100 emails to various contacts were sent out this week. Does anyone have a solution for this? 

Thank you in advance for the help! It's much appreciated!

[karstenkoehler · Accepted solution]

Hi @DSchwartz9,

Could you specify which report you're looking at, either the report name (if it's from the report library) or the report filters, if this is a custom report?

One potential cause is that the report is filtering data and not showing all interactions. Another might be that some emails weren't tracked – could you confirm they were all either sent from the CRM, with the HubSpot sales extension in Chrome or Outlook or using the BCC email address?

Best regards!

[PDuffy0]

Hi @karstenkoehler , Many thanks for your interesting comment above. We are using Apollo, and not using the BCC address, because it effectively halves the amt of emails i can send, because of the Google cap.
and emails are not being tracked Hubspot. it says i send maybe 50 a week, whereas the real number is closer to 1500.

How have you seen people integrate Hubspot and Apollo please? Or is there another workaround?

Thanks! peter

[webdew]

Hi @ ,

HubSpot reports will surely pull the data if the properties have values in that. Try checking the date filters and other property filters. You sure must be missing something. 

Hope this helps!

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Thanks and Regards.