Report for Deal Leaderbord says: "There was a problem building your report".

Qualifier-ai
Member

Screen Shot 2019-07-02 at 07.36.05.pngScreen Shot 2019-07-02 at 07.37.03.png

It looks like above in the dashboard, and in my settings. Can't seem to find any errors. We have been using Hubspot CRM for around two years, and we are on the free plan.

 

Super happy for any help we could get!

 

Thanks,

Martin

0 Upvotes
3 Replies 3
jennysowyrda
Community Manager

Hi @Qualifier-ai,

 

Did your portal recently downgrade? The error message you're seeing could populate if you had a custom report created, which is no longer available with your subscription. 

 

Thank you,

Jenny

0 Upvotes
Qualifier-ai
Member

Hi!

 

No, I don't think this is it. We have the free plan, (and always have) but the Deal Leaderbord report is not a custom report, right? When we do a custom report, we get the message that says "You have already used all of your custom reports" or something to that extent.

0 Upvotes
jennysowyrda
Community Manager

Hi @Qualifier-ai,

 

It's possible it could be a custom report with the name "deal leaderboard" or if there were custom parameters added to the built in report.

 

If you delete the report and re-add it to your dashboard, does the issue persist?

 

Thanks,
Jenny

0 Upvotes