Prospecting activities report no longer working?

[carolinescott88]

Hi! i really enjoy the canned reports under sales analytics >> coach reps and teams >> prospecting activities. 

In particular, it is really useful for me to be able to see the percentage of calls connected and meetings completed. In the last week, these reports are no longer working for me and I receive an error message that says

"

The data is no longer available for this report

A property used in this report no longer exists. Try updating the properties used in this report."

but this is a report native to Hubspot -- I haven't made any modifications! Any ideas what is happening here? 

[trevordjones · Accepted solution]

Hi @carolinescott88 ,

Before spending too much time chasing this, I suggest you clear your browser cache and then try again.  You might also check to see if permissions have been changed such that you no longer have access to view the data in the fields in the report.  This is more likely than the possibility that the fields themselves have been archived.

[carolinescott88]

I'm a super admin, so not a permissions issue. I've also cleared my cache and have absolutely zero filters on. 😕 

The metric I'm looking at is "count of meetings". I've tried selecting others to see if this corrects the issue, but it does not. 

[trevordjones]

Hi @carolinescott88 ,

Is it possible that the email inboxes are no longer connected? For instance, did your IT department recently upgrade Outlook?  The New Outlook is not supported by HubSpot, so you would need to connect the Office365 inbox from the web interface if that is the case.  These reports only work with connected inboxes so this seems like the most likely culprit.

[ArtyCele]

Hi @carolinescott88 ,

The native fields can be archived, but only if you remove all places where they are used in.

Just to confirm do you have any particular filter you are looking at on the right-hand tab? or what chart metric are you looking at?