Problems tracking meeting outcomes

[Andy_pmi]

Hi everyone,
I'm trying to create a report in which I see the meeting start date on the horizontal axis and the count of the different outcomes on the vertical axis. The idea is to see how many meetings were completed, rescheduled, canceled, etc.
The guys that are scheduling the meetings are using the German interface in Hubspot and I'm using the English interface. For them the options for the meeting outcomes are therefore displayed in German (e.g. "Stattgefunden") and for me in English (e.g. "Completed"). The thing is that in the report that I'm creating there are zero meetings displayed as completed, which is not true. In fact there should be more than 50 being displayed as completed. All the meetings that have been completed have the outcome indicated in German "Stattgefunden". Obviously the reporting tool is ignoring these meeting outcomes, because it does not say "Completed". How can I fix this?

[Andy_pmi]

Hi Karsten,
Thank you for your reply. As a matter of fact, the guys had created their own meeting outcom called "Stattgefunden" and that is why my report was not tracking them.

[karstenkoehler · Accepted solution]

Hi @Andy_pmi,

Have you checked whether "Stattgefunden" is a meeting outcome that is separate from "Completed"? https://knowledge.hubspot.com/calling/create-custom-call-and-meeting-outcomes

While I can't rule out that this is a bug, HubSpot typically does not consider language versions of the same property value/ID as separate or distinct and this shouldn't affect your report. I would assume that maybe someone in the past has created a custom outcome for "Stattgefunden".

Best regards