Outlook emails not logging into CRMSOLVE
Jul 13, 2017 7:52 PM
Can someone please advise ?In the last couple of days when emailing clients from gmail and checking both log and tracking boxes we have been coming across a glitch? In Hubspot notifications we can see the tracking however under the CRM contact platform the rencent emails are no longer showing.
Not that tech savy so please speak slowly ; )
Solved! Go to Solution.
Aug 10, 2017 8:54 AM
When you say you cannot see the emails, do you mean in the notification stream or on the contact's timeline? If you are not seeing contacts emails on their timelines, I would suggest looking at the "filter" of the timeline to see if "sales emails" is checked off.
If you are referring to the notification stream (if it's empty) and you are able to send a screenshot in this thread (if you're comfortable doing so), that would be great.
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Aug 10, 2017 7:02 PM
Thank you, thank you, thank you!!
Have no clue how that little pesky box became unchecked, to be honest didn't even know it exsisted. Thanks again for all your help! Greatly appreciated.