- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Outlook emails not logging into CRM
SOLVEJul 13, 2017 7:52 PM
Hi Everyone,
Can someone please advise ?In the last couple of days when emailing clients from gmail and checking both log and tracking boxes we have been coming across a glitch? In Hubspot notifications we can see the tracking however under the CRM contact platform the rencent emails are no longer showing.
Not that tech savy so please speak slowly ; )
Thanks
Tammara
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Accepted Solutions
Aug 10, 2017 8:54 AM
Hi @tammara,
When you say you cannot see the emails, do you mean in the notification stream or on the contact's timeline? If you are not seeing contacts emails on their timelines, I would suggest looking at the "filter" of the timeline to see if "sales emails" is checked off.
If you are referring to the notification stream (if it's empty) and you are able to send a screenshot in this thread (if you're comfortable doing so), that would be great.
Thank you,
Jenny
![]() | We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020! Sign up today! |
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Aug 10, 2017 7:02 PM
Hi again,
Thank you, thank you, thank you!!
Have no clue how that little pesky box became unchecked, to be honest didn't even know it exsisted. Thanks again for all your help! Greatly appreciated.
Tammara
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content