Dashboards & Reporting

Yeitani
Member

Issue in viewing sequence performance report

Hello,

I've added the report " Sequence Performance" to my dashboard and I was able to see it,

however, starting from today am unable to view it as it's telling me that I don't have permission and I have to contact the account admin even though I am a super admin.

 

I appreciate your help and support.

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PamCotton
Community Manager
Community Manager

Issue in viewing sequence performance report

Hello @Yeitani 

 

Could you please let us know if anything in your account was updated recently? 

To be able to use sequences you are required to have the Sales Hub  Professional, Enterprise seat. Meaning that if you are the superadmin you will still need to be required to have a paid seat to be able to use/view sequences.

 

Kindly,

 

Pam

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Yeitani
Member

Issue in viewing sequence performance report

Hello @PamCotton 

Thank you for clarifying.

 

my account was created recently and I was able to view it however it suddenly disappeared.

 

 

Thanks,

Yasser.

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PamCotton
Community Manager
Community Manager

Issue in viewing sequence performance report

Hello @Yeitani 

 

Could you please share with us a screenshot of what is the message informed on your side? It will help us identify what could be happening, but from my understanding, you will also need a paid seat under your user ( Being superadmin will not allow you to access sequences since it's a paid feature).

 

Kindly,

 

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


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Join regional conversations by changing your language settings !




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