IP Address of person opening email

CyberPtyLtd
Member

HI,

 

We have a situation where information is being intercepted by someone other than the intended recipient. Is there any was to view the IP address of a person opening an email through hubspot.

For example: Yesterday we sent an email as a test while the intended recipient was sitting right next to me. That email was the opened by someone else without the knowledge of the intended recipient. We want to determine the IP address of the system that opened it - which was apparently an iPhone.

0 Upvotes
9 Replies 9
MFrankJohnson
Thought Leader

 

 

NO (not really)

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

CyberPtyLtd
Member

Isn't Hubspot tracking based off IP addresses? I believe you could previously see the IP address of the person opening - as per Yesware etc.

0 Upvotes
MFrankJohnson
Thought Leader

Removed - Hostile

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

0 Upvotes
CyberPtyLtd
Member

We were seeking to determine if there was any possible way, through hubspot, to determine the IP address of the reader of the email that the system registered as an 'open'.

 

I was not, and am not, seeking guidance from anyone as to what to do after we identify the IP address. Such is our area of speciality, and FYI there are numerous courses of action available. We have used IP addresses gained via other platforms in the past to sucessfully resolve such issues.

Our client uses Hubspot, so we were seeking guidance from the Hubspot community as to whether or not the recipients IP address is accessible by any means to hubspot users.

 

If anyone could assist with an answer to that question, that would be appreciated.

MFrankJohnson
Thought Leader

Removed - Hostile

 

Note: The date of each post here is increasingly important as HubSpot evolves to be the #1 CRM platform of choice world-wide.

-- Visit

 

Hope that helps.

 

Be well,
Frank


HubSpot's Hiring World-Wide!

0 Upvotes
N8reisn8reis
Participant
Did you ever get an answer on this. We are trying to verify the same thing.
0 Upvotes
scottyf
Participant

Looks like - no answer

the link provided does not provide any insight as to can we see the IP of an open

0 Upvotes
scottyf
Participant

Foudn it - sadly been removed

https://www.hubspot.com/product-updates/removing-location-data-from-the-activity-feed

 

Making Id'ing false positives impossible

0 Upvotes
StephanShere
Participant

We are not happy about this being removed as it removes some accountability on the end-user and allows for plasuable deniability, suggesting that they weren't the ones to read the message.

Typically the same information is used to fight in charge back cases to prove the user was within a normal range of their location where the card has been used previously, allowing for a clearer picture weather or not the said individual was infact the one to make the said purchases. 

Obviously false positives exist in every scenerio, however, the information helps enable tracking and accountability.

0 Upvotes