Dashboards & Reporting

BTechniekBV
Member

Email volume overtime doesn't show any data

Hi! Couldn't find similar question: 

Email volume overtime report doesnt show me real data. Our team is working via Outlook extension, so we want to see  how many emails we have sent per period of time. I'm not talking here about Marketing emails, I mean our general communication, that is logged with Outlook extension. Why it could be that our email report dashboard  show only 3 emails instead of 1000s? 
Thanks!
BTechniekBV_0-1617163990817.png

 

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TiphaineCuisset
Community Manager
Community Manager

Email volume overtime doesn't show any data

Hi @BTechniekBV 

 

Thank you for reaching out. 

 

This report is a Conversation report and displays the volume of incoming emails sent to your inbox in Conversation > Inbox over time.

 

For your goal I'd advise using the following reports: 

Email tracked to reps’ inboxes

Team activity totals

Team activities by activity date

 

in your report library filtered by Sales Team. You could find interesting reports in the Sales Reps filter too. 

 

Hope that helps. 
Have a lovely day,
Tiphaine.


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