Email tracking

[DamsBeau]

Hi, my email tracking is not working. 

I am not getting notifications of email opens.

Also, On the activity feed, it is only registering sent emails, but not any email opens (i have done several test sending emails to myself also etc)

[danmoyle · Accepted solution]

Hi @DamsBeau. Can you share some details on your set-up? 

• Which HubSpot tool/tier are you using? (Sales Hub CRM Free? Starter? Pro? )
• Which email extension do you use? Gmail or Outlook? Office 365? 
• In your email, is everything turned on to log and track automatically? 

Here are two resources with a few ideas that may help: Solved: Email tracking not working? and Solved: Emails suddenly stopped being tracked 

And if you're using Microsoft products, here are a couple of additional helpful resources:

• Troubleshoot the HubSpot Sales Office 365 add-in 
• Troubleshoot the HubSpot Sales Outlook desktop add-in 

Hopefully that helps. Of if you can provide additional details, maybe someone here has a solution. Thanks!