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Trying to understand the analytics for documents and how they are calculated.
One of our documents was viewed for 7 hours and another for 35 minutes. While we might like to this the document is remarkable, it is not that remarkable!
My thought is that the analytics are reflecting how long the document was open on a computer or possibly a phone.
Having accurate time for which client has viewed the file (irrespective of how much time it was open) needs a smart time analytics tool. We have designed one such tool that can serve as an enhancement over Documents. CloudFiles ios a native HubSpot app that not only lets you get page-by-page analytics but also considers if the system has gone idle or the user has browsed away from your tab. This gives much more accurate analytics. You can know more about the tool at https://cloudfilesapp.co
The document viewer counts all time the document is left open in a browser window (or tab). Leaving tabs open (as reminders) is a fairly common practice. Being aware of this sort of behavior when tracking can help lead to better design for tracked documents.
Recommendations -- -- maybe use multiple pages, so more granular focus may be tracked accurately. -- maybe use a cover page, so scrolling action can be contrasted against skims (similar to bounces on a webpage). -- maybe prioritize MULTIPLE views by a visitor, as opposed to one long single view.
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My email has 3 document links, a form, and the website. Of the two documents, one is 5 pages and the other two are single pages. The single-page documents need to be that way - a price list and a special. The 5 pager is 3 pages pf products, 1 page about an additive in all products and the last page a testimonial.
When you said you multiple pages did you mean multiple single pages or like my 5 pager?