Create a report for email conversations and live chats received
SOLVE
Hi there,
I am looking to produce a report that shows the total number of email conversations we have received over a set period of time.
To be clear, I don't mean individual emails received, more individual conversations. i.e If we receive an email query from a customer which takes a further 5 back-and-forth emails to resolve, this should only count as 1.
Similarly, I would also like to produce a report that shows the total number of live chat conversations we have received over the same period.
Create a report for email conversations and live chats received
SOLVE
Hi Martysams,
There is a report in the report library called "Conversation Volume By Source". This should accomplish exactly what you are looking for. The source can be Live Chat or a Conversations Inbox (Email).
Josh
Did this post help solve your problem? If so, please mark it as a solution.
Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Diamond Partner & HubSpot Certified Trainer
Create a report for email conversations and live chats received
SOLVE
Hi
I am trying to create a conversations report on hubspot to track CTR and Views to the chatbot and live chat, to see how many people enaged vs how many clicked/viewed.
Create a report for email conversations and live chats received
SOLVE
Hi Martysams,
There is a report in the report library called "Conversation Volume By Source". This should accomplish exactly what you are looking for. The source can be Live Chat or a Conversations Inbox (Email).
Josh
Did this post help solve your problem? If so, please mark it as a solution.
Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Diamond Partner & HubSpot Certified Trainer