Change in total amount of contacts

[JRobertshaw]

Hi, 

We have multiple teams in our clients organisation, contacts are split off into teams by the account owner. 

We have an issue where one of our teams contacts increased by 30K contacts and then dropped by 41K contacts. We are trying to figure out when this change occured. 

Is there a way to report on total number of contacts over time? 

[karstenkoehler · Accepted solution]

Hi @JRobertshaw,

Yes, there are two ways to approach this. One would be a list that filters for "Create date is known". You can then analyze your list performance over time. (This will not give you historic information.)

Alternatively, under Menu > Reports > Reports > Report library, search for "contacts created" and you'll find a few reports that visualize contacts over time.

While the total contact number shouldn't fluctuate that much, the number is always a preview and not perfectly accurate. I'd recommend checking the contacts bin to make sure contacts weren't deleted.

Best regards!