Dashboards & Reporting

dmattauch
Top colaborador(a)

Average Number of Calls Report

It seems like i can't average the number of daily calls in the report : 

Capture d’écran 2021-09-14 à 11.47.16.png

 

Is there any workaround?

I want to know the average number of daily calls per sales agent.

 

Many thanks

David

6 Respostas 6
TeyT
Participante

Average Number of Calls Report

Any update on this Hubspot team?

0 Avaliação positiva
kvlschaefer
Gerente da Comunidade
Gerente da Comunidade

Average Number of Calls Report

Hi @TeyT,

 

Thanks for reaching out! 

 

It's currently not possible to display the average number of calls per day with the reporting tool. The average would have to be calculated prior to adding the properties to the report using a calculation property

 

I wanted to share this workaround from @jforte for a similar question in the Community. 

 

Hope this helps!

 

Best,

Kristen 


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Shay_B
Colaborador(a)

Average Number of Calls Report

I'm assuming similar, I'd like to see the avg # of tickets opened a day, don't seem to be able to do that

hs-jcir
Participante | Parceiro Diamante
Participante | Parceiro Diamante

Average Number of Calls Report

I couldn't agree more. Not only for sales activities but also for other objects as well.

kvlschaefer
Gerente da Comunidade
Gerente da Comunidade

Average Number of Calls Report

Hi @dmattauch 

 

Thanks for reaching out! Averages can be applied to eligible metrics (numeric fields) in the custom report builder. For # of sales activities, we can only display them by distinct count. The outcome would be a report that displays the total number of calls per day per user in this case. 

 

@Eabhan@Huble_Connor@willsmith@MatthewShepherd  do you have any suggestions for how to report on the average count of daily sales call per user? 

 

Thanks,

Kristen 


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thomqe
Participante

Average Number of Calls Report

We really do need this feature!  has there been any progress on this since the question was asked? 

 

@Eabhan@Huble_Connor@willsmith@MatthewShepherd  do you have any suggestions for how to report on the average count of daily sales call per user?