Adding A Form Fill To Contact Information

[rkcastillo]

We have an application form.  The form is in Spanish and has a line item for "City" "Ciudad".  

I can pull in the english "City" into the contacts column tab info.  How do I add in the Spanish "Ciudad" into a column?  

Also, is there a way to add any other info from the application into the column?

[rkcastillo]

I have filtered my contacts by Applications Filled out.  Then I would like to see the cities where they live.  If they filled out the form in English it brings in the cities as you can see in this screenshot:

We have a spanish form that has "ciudad" I would like to take the info in that form field and put it next to the city column.  Here's a screen shot of the record in the spanish field.  

I see that is says it is not passed to the contact record because it isn't a contact property.  Is there a way to change that?  Is there a way to pull that info into the contact tab?

[danmoyle]

@rkcastillo is the Spanish form with "ciudad" a HubSpot form? Or is it in another form builder that makes it a non-HubSpot form? If it's a non-HubSpot form, then it's not creating the property and tying it to a contact, that's expected behavior because it's not a standard property. 

I'm wondering if instead of separate forms, you can use multi-language tools in HubSpot instead? Then "ciudad" and "city" are the same property and you don't have superfluous data in your portal? 

[rkcastillo]

No, it's an elementor form that is connected with HubSpot. 

[danmoyle]

@rkcastillo then it's most likely not connecting those custom properties to HubSpot because it's a non-HubSpot form, and those have limitations. Can you switch to a HubSpot form and use one property for city, with multi-language settings? 

[SNigam]

Hello @rkcastillo,

I got your issue and this can be solved what i have suggested in my last reply where you just need to to use the same property in your form with different label for city. 

Now also you can fix it but I think only for new submissions if you open your form and add city property in form and just change the label of that and then you can test it with test form submission. 

Thank you 

Shubham Nigam

[danmoyle]

Hi @rkcastillo - where are you looking to see this information? Is it in the contact records? You can customize your contact record views (the left panel) witrh this resource: Customize the properties in the left sidebar of records 

Or if you're looking to add a column to the overall contact view, that's here: Customize list columns or View and customize record overviews (Note: I don't believe you can edit the names of the properties in these columns - it's the name if the property)

Or if you're wanting to add something to a form, @SNigam has good screenshots, and the resource here can help: Create forms 

If none of that, maybe share a screenshot with what you're looking at? 

[SNigam]

Hello @rkcastillo ,

If you have this form over HubSpot then first reach out to edit section of form. 

1. Click on city field you added in form 
2. Then a sidebar will open for you in left there you will find option of Label and there City was written by default.
3. You can update this label with whatever you want in your case you can enter "Ciudad" and update and publish the form. 

I think this will solve your issue.

Thank you 

Shubham Nigam