Activity Feed shows contact opened email when it was me opening old emails

SOLVE
Danimal26
Member

As subject says, I noticed the activity feed will show contacts have opened my sent emails when in reality it was me going back and opening old sent emails. Is there a way to fix this so that it is accurate when it says a contact opened the email?

1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hey @Danimal26

 

Have you seen this article which discusses this? 

 

Thanks,
Jenny

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4 Replies 4
jennysowyrda
Solution
Community Manager

Hey @Danimal26

 

Have you seen this article which discusses this? 

 

Thanks,
Jenny

View solution in original post

Danimal26
Member

Hi @jennysowyrda. Yes that was helpful thank you. The link to block IP addresses was actually the most useful to me. Thanks!

tulls42273
Participant

The linked article discusses Outlook, what about Gmail? I have the same issue. Hubspot notifies me the email was opened by the recipient, but it was really me that opened it. 

jennysowyrda
Community Manager

Hi @tulls42273,

 

As mentioned in this thread, the best step is going to be to filter your IP address in Gmail.

 

Thanks,
Jenny