Customer Success & Service

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Principais recursos para Customer Success & Service

  • want to disable the sound when I send a chat message

    • Hello! I want to disable the sound that plays when I reply to a chat message. I still want all the other sounds for notifications, but this sound is not a notification; it just plays when I send a message. And it's annoying! ...Leia mais

  • Unable to comment in Help Desk when there is No Conversation History

    • Hello, A client is having an issue inside help desk where they are unable to create an internal comment when there is no conversation history associated to the ticket. For example, a support team member recieves a call and creates a ticket in Help Desk for a new order. They want to create an internal note to communicate order details to someone in accounts to generate the order post-call. However, even with a contact associated to the new ti ...Leia mais

  • Uneven Chat Distribution

    • Would love some help with our chat not evenly distributing to team members. We recently switched from Intercom and with Hubspot chat it seems to like to settle on one person as the main one to get chats throughout the day rather then round-robining out to all the available reps. We would like to set it, ideally, so that the person who has been waiting longest in available is the next one the chat is assigned to. The same as with a phone queue fo ...Leia mais

  • Create support ticket using a json attachment from inbound email

    • Hi all TL;DR -------- Receive an email that contains a json file into a HubSpot inbox and have HubSpot parse the json, strip out the context and customer account, and then create subsequent help desk ticket? -------- We are looking to use HS help desk as a ticketing system to run triage on alerts that are being sent from an external cloud platform that monitors systems availability and functionality for a number of customers. ...Leia mais

  • AI Chatbot

    • Hello, I'm trying to add an AI Chatbot as shows in this video: https://www.youtube.com/watch?v=y12uwgcXDyE However, I can't see "AI Chatbot" under the Automation menu. Is it limited to paid plans? In the video, it seems as an option for the free plan. Thank you for the help Daniel ...Leia mais

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RNobrega on Dezembro 05, 2024
Website changing positions in Google search. Also cookie banner and Hubspot logo not appearing
Hi there hope you are well. My Dad’s website seems to change position in certain keyword searches on Google within minutes (sometimes). His website is: www.nobregarealty.com Today I searched Google for the following keywords: “ Leia mais
Responder Discussão FREE
0 avaliações positivas
4 Respostas
RNobrega
Membro
Dezembro 06, 2024
Hi Ashley, thank you again for responding to me. I tried refreshing the private page and still have the same problem.
mgbribiesca on Dezembro 05, 2024
Repeating Tasks
How do I mass delete repeating tasks. Everytime I delete them they simply get recreated for the next period
Responder Discussão Starter
1 avaliações positivas
2 Respostas
Jigar_Thakker
Conselheiro(a) de destaque | Parceiro Diamante
Dezembro 05, 2024
Hi @mgbribiesca , To mass delete recurring tasks and stop them from being recreated, here’s what you can do: First, go to the Tasks s...Leia mais
Mnatsakanyan on Dezembro 05, 2024
How to set automatically username and company to chat?
IF we have 10 customers and know their email, name and company, how to setup the chat that if 2nd customer start chatting then the admin knows who is starting the chat and the whole communication we could save in the current user. How to setup that Leia mais
Responder Discussão Chat
0 avaliações positivas
2 Respostas
Mnatsakanyan
Membro
Dezembro 05, 2024
Imagine we have a dashboard and 1000 Users and one live chat, we have all them in our contacts, we know their email, name and company - we have all in...Leia mais
BPiechocki2 on Dezembro 05, 2024
Mystery Bill - No access to Customer Service
I was charged $142.45 on November 27 and I am not sure why. I use a couple free accounts, so I am being denied access to Customer service to resolve this..if I do not hear back from anyone, I will have to dispute the charge with my credit card compa Leia mais
Responder Discussão Starter
1 avaliações positivas
4 Respostas
BPiechocki2
Membro
Dezembro 06, 2024
Thanks. I sent an email.
MBahri6 on Dezembro 04, 2024
Not able to find Support template in Forms
Hi, I have the Starter Customer Platform package which also includes Service Hub Starter. The problem that I have I need to create a form that creates tickets but I am not able to find the Support template. And if i try to create a bas Leia mais
Responder Discussão Forms Tickets
0 avaliações positivas
1 Respostas
karstenkoehler
Membro do Hall da Fama | Parceiro
Dezembro 05, 2024
Hi @MBahri6 , What do you see when you click "> Ticket Properties (7)" to expand the section? I get a note to "Turn on automatic ticket cre...Leia mais
Solucionado
ammandasg on Dezembro 04, 2024
SLAs and office hours
I would like to know how to calculate my SLAs based on my office hours (9h until 18h) SLAs should intelligently adapt to the configured office hours and holidays, ensuring customers receive prompt service during business hours and preventing SLA Leia mais
Responder Discussão Tickets
1 avaliações positivas
6 Respostas
abuislam
Membro
Dezembro 05, 2024
To calculate SLAs based on office hours, you can set up an SLA system that only tracks time during your defined working hours (9 AM to 6 PM). In your...Leia mais

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