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Customer Success & Service

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Automate Object Tag Removal
- It would be great to have the ability to have object tags (Ticket Tags in my case) automatically removed. I understand that I can create a custom property and tag tickets this way, but I love the look of ticket tags, and we use these in other situations, so coaching teams how to filter 1 property vs multiple is much easier. In my case, when a ticket is in a stage for more than 5 days, I have the ticket being tagged as "Overdue" so the rep a ...続きを読む
Using hubspot forms as surveys
- Hi there! I'm attempting to create surveys by creating a form since I don't have the right subscription for hubspot to access the forms feature. I have a simple two step form that asks how satisfied a client was with the service they received using a radio field, and a multiline text box field that asks if they want to elaborate or tell us how we can improve our services. I need to connect both fields to a property and I'm not sur ...続きを読む
How can I make the AI Agent stop going in circles during a handoff?
- This is brutal! I've tried a ton, and I can't get it just to say, "Thanks for your email. Someone will be in touch soon." Instead, it just goes in circles! Has anyone else figured out how to get around this during the handoff? ...続きを読む
Resolution property: Reset "[blank]" default option
- Q 1: After changing and saving the Label of the Internal Name "[blank]" radio option for the Resolition property, we need to change the Label back to "[blank]". original Option 1 / default Label: [blank] Internal Name: [blank] changed to / current Option 1 / default Label: Recalibrated Internal Name: [blank] need to change to Option 1 / default Label: [blank] Internal Name: [blank] Option 2 Label: Recalibrated Int ...続きを読む

解決済み

AAgovic 6月 13日, 2025

Bounced emails

Hi, Can you unbounce my contact email centrometal@t-com.me My CEO uses this mail an I have a lot communication with him through email. Thanks in advance, Anes

返信ディスカッション Free

0 いいね！

8 コメント

AAgovic

メンバー

6月 14日, 2025

Hi, I am using Hubspot for two email accounts. On one, I can regularly send emails to* centrometal@t-com.me * but on the other I can't. Why is this ...続きを読む

解決済み

JHogan1 6月 12日, 2025

Preventing Contact Emails To/From Support Inbox from Associating to Deals

Hi all, We’re in the early stages of rolling out the Service side of HubSpot, and I’ve set up our Support email as a channel under Service → Help Desk . Here’s the challenge we’re running into: In our business, it's common for a single co 続きを読む

返信ディスカッション Enterprise

0 いいね！

1 コメント

karstenkoehler

殿堂入り | Solutions Partner

6月 13日, 2025

Hi @JHogan1 , @JHogan1 wrote: Is there a way to prevent any emails sent to or from our Support inbox from being automatically associate...続きを読む

解決済み

SThompson74 6月 12日, 2025

Workflow

How can I create a workflow that will do this When a new conversation arrives in the Inbox, check if the contact has any open tickets in the pipeline , and automatically associate those tickets with the conversation.

返信ディスカッション Enterprise

0 いいね！

1 コメント

karstenkoehler

殿堂入り | Solutions Partner

6月 12日, 2025

Hi @SThompson74 , This is, as far as I know, not possible out of the box. I'm not aware of a workflow setup with the built-in tools that could...続きを読む

MariaDP 6月 12日, 2025

Managing Tickets

Is there a more efficient way to handle receiving contacts through email - such as landing pages?

返信ディスカッション Landing Pages

0 いいね！

2 コメント

Jaycee_Lewis

コミュニティーマネージャー

6月 12日, 2025

Hey, @MariaDP 👋 Can you give our community more details? There are likely many ways to answer this question, and knowing more information spec...続きを読む

解決済み

BFlory 6月 12日, 2025

Notification when being associated to ticket

Hello Community, I have the problem that my settings show that I should get informed when I am being associated to a ticket. Somehow, I dont get the information. Can anyone tell me why? Best regards Benjamin

返信ディスカッション Starter

0 いいね！

2 コメント

BFlory

参加者

6月 12日, 2025

Hi Frank, danke dir für die schnelle Antwort. Ich meinte vermutlich zugewiesen. Es war wohl so, dass die Änderung im System etwas länger gebrauch...続きを読む

解決済み

NMetnik 6月 11日, 2025

Tickets with associated records

Hello, Using the api, I'm trying to make one call to return all tickets in a date range and include the associated customerid and assigned userid. Thank you! Nick

返信ディスカッション Tickets

0 いいね！

6 コメント

NMetnik

メンバー

6月 14日, 2025

Thank you Jaycee. Bummer, but I'll run in this direction and I appreciate you letting me know it's not possible.