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Customer Success & Service

Rechercher Customer Success & Service pour des solutions ou poser une question

Can't login to Android app using Google
- I'm a new user. I created an account on my desktop with a sign in using a google account. All is well there. I then downloaded the app on my android, but I can't login in. When I get to the sign in page I click on "sign in with google" and for a split second a dialog box pops up that says "Request cancelled by HubSpot" and then the dialog box disappears and nothing happens. I can't even get to the screen where I say what Google account I'm signi ...Lire la suite
HubSpot and ConnectWise PSA Setup
- Hi there, We’re using HubSpot as a lead generator for our ConnectWise PSA sales team and are running into a few issues I’m hoping to sort out. 1.Do people typically leave the sync bi-directional between ConnectWise and HubSpot for lead generation, or should it be one-way from HubSpot to ConnectWise? 2. We’re experiencing issues with contacts being imported into ConnectWise without company names associated with them. Some of this seem ...Lire la suite
HubSpot Pop-Up Forms Not Loading on WooCommerce Site – Anyone Faced This?
- Hey HubSpot community, I’m running a WooCommerce-based online store and recently tried to implement a HubSpot pop-up form (the slide-in CTA). I followed all the steps, and the HubSpot tracking code is properly installed—but the pop-up just won’t show on the site. I’ve checked: The targeting rules (exit intent, scroll %, etc.) Whether other scripts are conflicting Mobile vs desktop views Has anyone experienced issues with HubSpot ...Lire la suite
NPS reports
- I'm looking for a way to include the NPS score of only contacts within a specific product group in a report. Unfortunately, this doesn’t seem possible, as the standard NPS report doesn’t allow you to add custom filters. When you create a custom report yourself, you only get an average of the scores, but not the actual NPS score. ...Lire la suite
New Courses and Appointment Objects
- I wanted to see if anyone has come across any best practices for using the new Course and Appointment objects in HubSpot. While HubSpot has released the standard documentation, I haven’t seen much around real-world examples or how others are putting them to use. We’re a smaller team on the Professional license and have often had to repurpose existing objects due to limitations around creating custom ones. These feel like pre-built custom ...Lire la suite

JMaier9 le 24 Avril, 2025

After migration - Editor does only appear after reload

After creating a new article only the title line appears. All other parts like subtitle, tool bar, article space are hidden. The only appear after 2-3 times reloading of the site.

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phtaylor15 le 24 Avril, 2025

Breeze Customer Agent Talking in 3rd Person

Hi everyone, Wanted to share an interesting issue we observed with our Breeze customer agent yesterday (conversation exchange attached). Has anyone else seen behavior from their AI-bot where the responses are referring to your company as if Lire la suite

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JMaier9 le 23 Avril, 2025

Daily Task reminder time zone

I am located in a different time zone than the HQ of the companies time zone. Most of functions adapt fine. But the automated created "Daily tasks reminder" is not adapted to my time zone, it is adjusted to the HQ time zone and therefore arrives a Lire la suite

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

23 Avril, 2025

Hi @JMaier9 , You're correct, the digest is currently based on the account's default timezone: https://knowledge.hubspot.com/tasks/receive-a-...Lire la suite

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VFiorino le 23 Avril, 2025

Survey for Unsubscribes

We are hopeful to collect feedback from our contacts that unsubscribe from our emails, asking them a quick couple of questions about why specifically they are unsubscribing. I can't seem to figure out how to do this... does HubSpot have this feature Lire la suite

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

23 Avril, 2025

Hi @VFiorino , At the moment, this requires the help of a developer and custom development on the manage preference / unsubscribe templates, s...Lire la suite

MCole4 le 23 Avril, 2025

can't connect domain - how to get Hubspot assistance?

Hi! Had a old hubspot account linked to a domain, andit expired in Feb. Trying to get things moving along again, and I can't connect the domain as it says someone else has already done so. I've seen the support message where it says to contact Lire la suite

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KristelA

Contributeur

23 Avril, 2025

Hello @MCole4 You can reach Hubspot support via this form to ask them to temporarily reactivate your account and help you release the domain. ...Lire la suite

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JNo le 23 Avril, 2025

Can I adjust the profile image/avatar that shows up on a Hosted Email?

Hi there, I'm hoping to adjust the email icon that is shown when send an email from our Hosted Email Support profile so it displays as our logo. I can't seem to figure out how to do this and Google keeps directing me to my personal profile. Is Lire la suite

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karstenkoehler

Au panthéon de la communauté | Partenaire solutions

23 Avril, 2025

Hi @JNo , Are you referring to your connected email sending domain? If so, yes, you can find the instructions here: https://knowledge.hubspot...Lire la suite