Customer Success & Service

Ausgewählte Ressourcen für Customer Success & Service

    • Hello, I'm importing a large number of contacts to Hubspot from another platform. When I did so, I specifically assigned the first and last name columns to the corresponding first and last names. However, when I view my contacts, all of them have their email addresses where it says "name" and also "email." That said, when I search by a specific name, the proper contact does come up. Why doesn't their names show up under the "Nam ...Beitrag ansehen
    • Hi there, I'm hoping to adjust the email icon that is shown when send an email from our Hosted Email Support profile so it displays as our logo. I can't seem to figure out how to do this and Google keeps directing me to my personal profile. Is there a setting I'm missing? Or am I supposed to login under the Hosted Email's profile? TIA!   ...Beitrag ansehen
    • Hi All, how are u doing~ i have a problems with form. when i creat a form for after sales, there are 2 propertities need to be added, one is model, another is issue type. at one deal, customer will buy multy models, and more than one model might have problems, each model need to related to their own type. so what i need is: model can be multy choose, issues type can be multi choose, the each model will associate to one issue type. or t ...Beitrag ansehen
    • Hi everyone, I’m trying to create a dropdown field in a ticket form that only shows options based on the values currently selected (checked) in a multi-checkbox property on the contact level . Specifically: I have a custom contact property with multiple checkbox options. In a ticket form, I want to display a dropdown field that only shows the options that are currently selected for that specific contact. Is this nat ...Beitrag ansehen
    • I wanted to see if anyone has come across any best practices for using the new Course and Appointment objects in HubSpot. While HubSpot has released the standard documentation, I haven’t seen much around real-world examples or how others are putting them to use. We’re a smaller team on the Professional license and have often had to repurpose existing objects due to limitations around creating custom ones. These feel like pre-built custom ...Beitrag ansehen

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CHelper on Mai 09, 2025
Whether you're just starting your CMI Level 3 journey or feeling stuck halfway, these expert-backed tips will help you tackle assignments with confidence: 1. ✅ Understand the Learning Outcomes Before you start writing, review the unit's learni Beitrag ansehen
Mitglied
Mai 09, 2025
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squigglebit on Mai 08, 2025
I travel a lot, and where possible try to take an ipad with keyboard rather than a more cumbersome laptop. However there is no way to access HubSpot in full on a tablet, the force desktop is always overriden and you get some poor hybrid of the app Beitrag ansehen
Community-Manager/-in
Mai 08, 2025
Hey, @squigglebit 👋 Great question. I don't have a magic workaround for you in this case. We'll leave this open in case any of our community m...Beitrag ansehen
Gelöst
JeniferL on Mai 07, 2025
Is there a way to set up automation to send an email to multiple users within an account? For example, I'd like to send an email to 100 accounts, and on that email, I would like to have users with the assigned role of "Decision Maker," "Primary Con Beitrag ansehen
Berühmtheit | Partner
Mai 07, 2025
Hi @JeniferL , No, HubSpot currently has no automated or scaling solution for that. If emails are sent as automated emails from workflows, eac...Beitrag ansehen
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LKelman on Mai 07, 2025
Hi there, Can someone help with how to best get data stored under fields in the deal object into the company object. Is there an easy way? Basically the sales team collects information during the sales process under the deal that we would like Beitrag ansehen
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Mitwirkender/Mitwirkende
Mai 07, 2025
Thank you, helpful
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Rochelleann on Mai 05, 2025
I am currently building a workflow that creates a Service record for all new Customers when their associated deal is "Closed Won" or the lifecycle stage is "Customer" so that my CSM's have a pipeline to track all of the customer Onboardings. My issu Beitrag ansehen
Berühmtheit | Partner
Mai 05, 2025
Hi @Rochelleann , This sounds like a matter of narrowing down your enrollment criteria of your workflow. To only enroll deals that not new...Beitrag ansehen
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JFHindy on Mai 05, 2025
Hello, I'm importing a large number of contacts to Hubspot from another platform. When I did so, I specifically assigned the first and last name columns to the corresponding first and last names. However, when I view my contacts, all of them Beitrag ansehen
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2 Antworten
Mitglied
Mai 09, 2025
"This usually happens due to a mapping issue during import. HubSpot's 'Name' field is a combination of first and last name, but sometimes it doesn't ...Beitrag ansehen